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Frequently Asked Questions


  1. How do you create an account?
  2. What is a wish list?
  3. How can I change my E-mail address, phone number or name?
  4. How can I change my address?
  5. How can I subscribe to the newsletter?
  6. How can I stop a newsletter?
  7. How do I place an order?
  8. What does special order mean?
  9. What does "in stock" mean?
  10. How will my items be shipped?
  11. How much will shipping cost?
  12. What if my shipment is lost?
  13. What happens if my package is returned without being delivered?
  14. How do I make a return?
  15. What if I receive a damaged or incorrect item?
  16. How do I use my store credit?
  17. Do you sell adult products?
  18. I qualify for free Domestic Shipping, does this cover more than one shipment? Can I apply a coupon code if I choose free shipping?
  19. Does my coupon code for Free International shipping cover more than one shipment? What happens if my order falls below the minimum value for the coupon?
  20. I emailed you but haven't received a response? :(
  21. Where is my order?
  22. Do you ship to my location?
  23. What methods of payment do you accept?
  24. Do you have Size Charts?
  25. Which web browsers are supported?

  1. How do you create an account?
    Click here to create your account. Fill in your personal information and let us know how you heard of us. Once you've filled out the form, you'll have your very own account with Howcool.com!

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  2. What is a wish list?
    The wish list is a place to keep items you wish to buy later. You be able to add as many items as you like and can send the items you want to buy directly to your shopping cart.

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  3. How can I change my E-mail address, phone number or name?
    Log in to your account and click the "View or change my account information" link. Enter your new information on the following page and click continue to save the information.

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  4. How can I change my address?
    Log in to your account and click the "View or change entries in my address book" link. To add a new address, click the "add address" button on the lower left hand side of the page. To select a new primary address, click the "edit" button next to the address you want and check the "Set as primary address" box and click the update button. The Primary Address is used as the default shipping and billing address for orders placed at HowCool.com You can store up to 5 different addresses in your account. You can also edit or delete any of these addresses at any time.

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  5. How can I subscribe to the newsletter?
    When creating your account, you will be aasked if you would like to be subscribed to any of our newsletters. However, you can always subscribe to any of our newsletters by logging into your account and clicking the "Subscribe or Unsubscribe from newsletters" link. Choose which categories you would like a newsletter for and click continue to save this information.

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  6. How can I stop a newsletter?
    Log in to your account and clicking the "Subscribe or Unsubscribe from newsletters" link. You can then remove yourself from any of our newsletter lists at any time and then click continue to save this information.

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  7. How do I place an order?
    You can place an order by adding the items you wish to purchase to your shopping cart. Once you have selected the item(s) you wish to purchase please click on checkout in the shopping cart. You will then be asked for Delivery Information. Click continue, you will then be asked for payment information. Once you click continue you will need to review your order. If everything looks correct click submit. Your order has now been submitted to Howcool.com

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  8. What does special order mean?
    A special order item is not in our warehouse for immediate shipment.We order special order items from our distributors after you have placed an order for the item. Special order items on average can take between 10 and 15 business days to become ready to ship. However, if our distributors are temporarily out of stock on your item, it can take up to 8 weeks to receive your special order item.

    You can determine whether an item is in stock or will have to be special ordered when you select the color and/or size of the item on the product listing. A blue message will appear above the color/size options selected indicating its availablity status. An item will indicate that it is special order when viewing the item in your shopping cart.

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  9. What does "in stock" mean?
    In stock items are in our warehouse and can be ready to ship within 1 to 2 days. You can determine whether an item is in stock or will have to be special ordered when you select the color and/or size of the item on the product listing. A green message will appear under the color/size options selected indicating its availablity status.An item will indicate that it is special order when viewing the item in your shopping cart.

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  10. How will my items be shipped?
    We offer a variety of shipping methods for both US and International customers. We offer our domestic US customers shipping methods via The United States Postal Service and UPS. We also offer free UPS Ground shipping on all orders over $50.00 shipping within the United States (Excluding destinations to PO Box and Military Addresses).

    We ship all international orders using the United States Postal Service. We highly recommend the USPS Express Mail International method of shipping on all international orders because of the guaranteed tracking of your shipment from our warehouse to it's final destination.

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  11. How much will shipping cost?
    Our website will calculate your shipping costs based on the estimated weight of your order and packaging.

    For an estimate of the cost of shipping the items in your shopping cart, go to your shopping cart and enter your zip code (US Customers only) or the country you wish the items delivered to (International Customers only) and click the "Calculate Shipping Choices" button. This will list the prices of the methods of shipping available to you if you were to proceed to checkout.

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  12. What if my shipment is lost?
    It is rare that a shipment will be lost in transportation. However, we offer a Deliver Warranty on all orders that can be purchased at checkout to guarantee any items lost in shipment are reorder and reshipped to you at no additional charge. For more details regarding our Delivery Warranty, please go to http://howcool.com/catalog/delivery_warranty.php

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  13. What happens if my package is returned without being delivered?
    If we receive your package back as returned to sender, we will notify you with an E-mail. We will explain why your package was returned to us so that you can resolve the issue before we attempt to reship your package back to you. Unfortunately, the original shipping cost is not refundable and you may owe more to have your package reshipped to you.

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  14. How do I make a return?
    If for any reason, you are not completely satisfied with your purchase, you may return it for up to 365 days from the original purchase date. Merchandise must be unworn, and in the original undamaged packaging. For the full details of how to make a return, please go to http://howcool.com/catalog/shipping.php

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  15. What if I receive a damaged or incorrect item?
    Please contact customer service to notify us of the item you have received and the damages to this item. We will request a picture of the damaged/incorrect item to verify the claim. We will then replace your item with a correct or undamaged item at no additional cost as quickly as possible.

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  16. How do I use my store credit?
    Your credit can be applied to any future orders or for adding items to any open orders.

    To use the credit on your account on a new order, simply proceed to checkout and be sure to check the box 'Apply Credit to this Order' at the payment screen. Your available store credit will be applied to the order up to the order total.

    To use your credit to add items to an open order, please log into your account and submit a ticket request with the Style Number/Color/Size of the item you wish to add and your order number or you can contact our customers service department.

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  17. Do you sell adult products?
    We are sorry we do not offer any adult products on HowCool.Com. However you can go to our sister site LonelyCucumber.com

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  18. I qualify for free Domestic Shipping, does this cover more than one shipment? Can I apply a coupon code if I choose free shipping?
    No. If your order shipping in the United States qualifies for free shipping you are entitled to only one free shipment. You may choose at any time to have us ship your available items, however the free shipping will only apply to the first shipment on your order and you will be charged for any additional shipments.

    Additional, order that have coosen free shipping are not eligible to add a coupon code to the order. For orders that meet the requirements for a International Free Shipping coupon, you are entitled to only one free shipment via USPS Priority Mail International.

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  19. Does my coupon code for Free International shipping cover more than one shipment? What happens if my order falls below the minimum value for the coupon?
    No. If you have applied a coupon code to your order and qualify for free international shipping you are entitled to only one free shipment via USPS Priority Mail International provided the subtotal of your items remains above the minimum value for the coupon. You may choose at any time to have us ship your available items, but the free shipping will only apply to the first shipment on your order.

    You may also request for an upgrade to USPS Express Mail International, however, you will be charged for the difference in price between the cost of Priority Mail International and Express Mail International.

    If your order falls below the minimum order value for a free international shipping coupon, HowCool will contact you to add substitute items so you can retain the discount. Please note that your order will not recieve a free shipment if it falls below the minimum order value.

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  20. I emailed you but haven't received a response? :(
    If we have received your email you should have received an email from our auto responder indicating so.

    We first ask that you check your spam box as we have noticed some email hosts block our emails. (some spam boxes delete daily)

    If you check your spam box and there's still no reply please log into your HowCool account.
    Click "my account"
    Under "My History" go to "My Questions and Answers (Tickets)"

    If you still have not received a reply it may be due to a holiday, or we simply have a lot of emails to answer.
    If that is the case please be patient and we will answer your email as soon as we possibly can.

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  21. Where is my order?
    Each order will vary depending on the products ordered. You can log into your account to check the status of your order at any time. You are welcome to email questions@howcool.com with any questions you may have.

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  22. Do you ship to my location?
    Yes! We ship and have been shipping worldwide for over 10 years, so unless your in Mars we will ship to your location.

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  23. What methods of payment do you accept?
    We currently accept:

    - Visa
    - MasterCard
    - Discover
    - Money Orders
    - Personal Checks (USA only: Will require an additional 5 to 7 days)
    - Cashiers Checks
    - Western Union wire transfers (please email for additional instructions)
    - Cash (Not Recommended. Please insure cash payments if this is your only option)


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  24. Do you have Size Charts?
    Yes we do. Please look here: Size Charts

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  25. Which web browsers are supported?
    We actively support Internet Explorer 7+, Firefox 3+, Opera 10+, Google Chrome, and Safari.

    Additionally, we make an effort to ensure that Internet Explorer 6 and Firefox 2 function properly, although the user experience may be significantly degraded. If you are running one of these browsers, please upgrade for the best possible experience.

    Javascript must be enabled on this site for full functionality.

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